Mobile Teleshoppe's CSAT Division is an industry leader in online surveys, questionnaires and data analysis platforms
Our CSAT (Customer Satisfaction Analysis and Tracking) survey division was established in 2008, and has extensive experience conducting consumer, political, public service, and business-to-business opinion research projects as well as strategic public relations projects.
We work closely with our clients to design and implement custom research studies that help them:
- Understand important issues and attitudes
- Improve their products
- Fine-tune advertising campaigns
- Gain new sales
- Strengthen customer and employee satisfaction
- Retain current customers
- Target new markets
We assist clients with their overall research needs through a combination of planning research studies, setting goals for the studies that are realistic and achievable, and using efficient, integrated research methodologies to meet those goals. Over the years, Mobile Teleshoppe's CSAT Division has completed thousands of successful research projects.
Our goal is to establish a cooperative partnership with our customers. We have a reputation for being easy to work with and meeting the needs of our clients. We focus on quality, dependability, value and outstanding customer service.
Mobile Teleshoppe always completes my project on time or ahead of schedule. I can be assured all is well and there are no surprises because they stay on top of my project. I always know what is going on and where things are because Mobile Teleshoppe is great with communication. Mobile Teleshoppe is a research partner I can trust.
In the 23 years I’ve been in the marketing research and public opinion polling business, I’ve found very few firms that perform as well as Mobile Teleshoppe on the critical factors of high-quality interviewing, speed of delivery, accurate sampling, competitive prices, skilled programming, depth of data processing capabilities, daily status reports, accurate and fair billing, and excellent quality of service.
I have worked with Mobile Teleshoppe for nearly ten years, and my confidence in them has never wavered. In fact, even when making a career change, I did not consider another research consultant because I knew I had already been working with one of the best in the industry. Mobile Teleshoppe staff members are highly competent; they ask the right questions of us up front, so we execute sound methodologies and achieve optimal results.
Based on 25+ years of managing focus group facilities and moderating focus groups, I am pleased to add my commendation of the quality of the Mobile Teleshoppe capabilities including the integrity of their recruiting efforts and the functionality of the facility itself.
Mobile Teleshoppe is the most reliable, flexible and responsive research and polling partner we have worked with. Each project they have conducted for us has been approached with care and an eye for detail and accuracy.
The Public Relations Society of America (PRSA) asked Mobile Teleshoppe CSAT Services to conduct an online survey of its members as part of an effort to redesign the society’s International Conference. Mobile Teleshoppe was both thoroughly professional and very pleasant to work with, and they provided excellent service. The survey results proved indispensable to our redesign effort.
OUR CONSULTING PROCESS FOR WELL DESIGNED SURVEYS
Mobile Teleshoppe's CSAT Division provides opinion research consultation advice for our clients. We offer customized, innovative solutions that help our clients obtain the information that is necessary to make sound, well-planned business decisions.
Identify and clarify primary research goals.
Establishing precise research goals is always a vital first step in successful full-service market research.
Develop a research strategy and approach.
The clearer the goals of the research are, the easier it is to formulate a strategy to meet those goals.
In designing the details of a research project, Mobile Teleshoppe consultants consider the objectives of the study, the nature of the target audience and the resources that are available to complete the project.
Collect the data.
Data collection or survey fielding is the stage where the questionnaire or survey instrument is used to gather information from specific sample segments.
Mobile Teleshoppe analysts are experienced with all standard analytical methods used commonly in business and social science research.
Reports and Presentations.
Reports include a summary of the results, an interpretation of the data, a discussion of the implications of the information, and suggestions for further review.
SAMPLE CLIENT LIST
AmericCU Credit Union
Bank of Springfield
Blue Cross of Idaho
Federal Home Loan Bank
Home Shopping Network
Hudson Hospital & Clinics
Humboldt General Hospital
Johnson /Weld 2016 Presidential Campaign
Nippon Research Center
Northern Illinois University
Our America Initiative
Republican National Committee
The Jack News
US Chamber of Commerce
Utah Department of Agriculture